Privacy and Cookie Policy
Effective Date: 2025-01-01
At Hotpuppy, your privacy is important to us. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you use our website (“Hotpuppy” or “the Site”). By accessing or using the Site, you agree to the terms of this Policy.
1. Information We Collect
1.1 Information You Provide:
- When you create an account, we collect your name, email address, phone number, and other registration details.
- If you are a Seller, we may collect payment information (e.g., PayPal account or bank details).
- When you contact us, we collect the content of your communications.
1.2 Information We Automatically Collect:
- Usage data: pages viewed, time spent on the Site, and interactions.
- Device data: IP address, browser type, operating system.
- Cookies and similar technologies to enhance your browsing experience.
1.3 Information From Third Parties:
- We may collect information from payment processors or carriers when necessary to complete transactions.
2. How We Use Your Information
2.1 To Provide and Improve Our Services:
- Facilitate transactions between Buyers and Sellers.
- Process payments and withdrawals.
- Enhance Site functionality and user experience.
2.2 To Communicate With You:
- Send transactional emails and updates.
- Respond to inquiries or disputes.
2.3 For Legal and Security Purposes:
- Detect and prevent fraudulent activities.
- Comply with legal obligations.
3. Sharing Your Information
3.1 With Other Users:
- When you participate in transactions, relevant details (e.g., your username or shipping address) may be shared with the counterparty.
3.2 With Service Providers:
- We may share your information with trusted third-party service providers, such as payment processors and shipping carriers, to facilitate services.
3.3 Legal Requirements:
- We may disclose your information if required by law or to protect the rights, safety, or property of Hotpuppy or others.
4. Your Rights and Choices
4.1 Access and Update Information:
- You can view and update your personal details in your account settings.
4.2 Delete Your Account:
- You can request account deletion by contacting us. Some information may be retained to comply with legal obligations.
4.3 Manage Cookies:
- Adjust your browser settings to manage or block cookies. Note that disabling cookies may affect Site functionality.
5. Cookies and Similar Technologies
5.1 What Are Cookies?
- Cookies are small text files stored on your device to improve website functionality and user experience.
5.2 Types of Cookies We Use:
- Essential Cookies: Necessary for the Site to function.
- Performance Cookies: Help us analyze Site usage.
- Advertising Cookies: Provide tailored ads based on your preferences.
5.3 Third-Party Cookies:
- We may allow third-party services, like Google Analytics, to place cookies on your device to analyze traffic and usage patterns.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
7. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
If you access Hotpuppy from outside the EU, your information may be transferred to, stored, and processed in the EU. By using the Site, you consent to such transfers.
9. Children’s Privacy
Hotpuppy is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. Changes will be communicated through the Site. Your continued use of the Site after such updates constitutes your acceptance of the revised Policy.
11. Contact Us
If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at:
Email: info@hotpuppy.eu
By using Hotpuppy, you acknowledge that you have read, understood, and agreed to this Privacy and Cookie Policy.